Hp — Rejection of service within in warranty period

Address:

New Delhi, Delhi

Mam / sir

I am arvind manickam. I own a hp 15 - r005tx laptop with a serial no.
Cnd4233y9s. I had filled a complaint in the beginning of july 2015. I only
Got a response on 8th of july after calls and chase ups. Those hp engineers
Told me that i would be contacted regarding the engineer arrival for repair
Within a week. But i didn't get any calls or smses. After that week i
Personally made a call to find out the situation at hp's end but only
Received a bunch of fake promises regarding the arrival date of engineers.
After few days of vague waiting i again called back to the people in person
But they cut my call ad switched off their phone. I had no other way to
Contact them. Then after that day i again made a call just to hear the news
Regarding the absence of back cover. I required the work to be done by 19th
Of july as my college was about to commence. They promised me that the work
Will get completed by 19th of july 2015. But no reply from neither engineer
Nor consumer care. I was left with no option but to join my college without
Laptop. Even after 21st of july i got no call backs or reply regarding the
Delay in service. Again a week long struggle for contacting the engineers
Of hp went in vain.
I am feeling ashamed of owning a hp laptop among my peers due to this huge
Lag of a month in repair service for a laptop under warranty period.
I require a compensation for all this service lags and trauma that i had to
Go through due to this dumb and unproductive service method.
In the form of timely service under discounted rates from this esteemed
Electronics company of past. . .

Thanking you
Yours sincerely
Arvind manickam