HTC India — bluetooth not working in mobile (model htc 626 dual sim) with sony srs-xb10 bluetooth speaker

Ria Das Chowdhury

from Kolkata, West Bengal

Address:

700112

I bought a new bluetooth speaker of sony (Model srs-xb10) but when i am connecting it with the bluetooth of my phone (Htc 626 dual sim), the devices are getting paired but when i am playing music, the sound is coming only from the phone and not from the bluetooth speaker. However, when i connected the phone and the speaker with an auxiliary cable, the sound is coming from both the devices, as a result of which double sound is coming out which is disturbing. Please help.

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HTC India customer support has been notified about the posted complaint.

Nov 17, 2017

Updated by Ria Das Chowdhury I bought a new bluetooth speaker of Sony (model SRS-XB10) but when I am connecting it with the bluetooth of my phone (HTC 626 dual sim), the devices are getting paired but when I am playing music, the sound is coming only from the phone and not from the bluetooth speaker. However, when I connected the phone and the speaker with an auxiliary cable, the sound is coming from both the devices, as a result of which double sound is coming out which is disturbing. Please help.