| Address: | Ludhiana, Punjab, 141013 |
This is to bring into your notice that i gave my phone in htc service center (Ludhiana) for software update as i was facing some problem to store my data on external sd card which they said as a software issue and software update would resolve it. He said that we can collect phone after few hours as it might take some time to update the software. I went there on the time mentioned but he said his system was not working so he would get it done by someone else and collect it by the next day. After that i went there a couple of times and he kept saying it would take some more time.
Then after 4 days when i went to collect my phone he said there is a fault in phones battery that it is not charging or it discharges in 5 minutes but there was no issue with my battery and how can a software update affect the hardware of the phone.
This kind of service is not acceptable from such a big company like you. I have been using htc phones from last 6-7 years i had this phone from from past 3 years and i didnt had any issue with it.
I just want to bring this into your notice and want my phone to be fixed because this problem started at your end so why should i pay for its repair if the fault is not even from my end.
Please take the action you need to take from your end. Was this information helpful? | 
