HTC India — htc mobile model 828 ds

Address:

Thiruvananthapuram, Kerala

This is to inform you about a problem regarding my newly purchased htc mobile model 828 ds on 22/03/2017 from potheys life style, trivandrum. The phone is not working properly. The problems i encountered are listed below

. Low battery backup

. Network problems

. Problems with regard to auto off and on and many more like this.

I am totally dissatisfied with this phone. I contacted the authorized service center authorities namely access technology, 25/729 opp. Thycaude hospital, trivandrum, kerala. I personally went there and gave the mobile for servicing on 11/11/2017. (Id no21/[protected]. Even after one week they didn’t repair my phone or gave any proper explanation for that. Their response to my queries were not satisfactory at all.

They claim that they sent it somewhere for repair and didn’t receive it yet. I called customer care on 30/11/2017 and their response was that they would solve it within 48 hours. I once again called them on 02/12/2017. But nothing happened so far. I need a proper explanation regarding this issue and if not i will be forced to take the case to consumer court as the next resort.

Hope the matter is clear.

Kesavan kc

Chief editor

Amrita telivision

Gandh nager vazhuthakad

Trivandrum kerala

[protected]@gmail.com

[Dec 04, 2017]