HTC India — it is mandatory to pay 2500 minimum in any case of phone repair at htc authorized service centre

Address:

Meerut, Uttar Pradesh, 250004

Kind attention :

Concern person of htc service department

I am ashwani tyagi, advocate - meerut court is a user of your brand phone htc desire. The was was suddenly became off and it is not opening. We have approached to your service center at f7, bhagwati complex, opp. Nandan cinema, garh road, meerut, uttar pradesh 250001. The service centre representative has said we have to submit the phone and then they will let us know what is problem in it. On my request that kindly confirm the amount before repairing it, his statement was that there will be a minimum charge of rs. 2500.00 else phone will not be accepted to be checked.

That means if its estimation of repair will be high and i refuse to get it repaired then also 2500 will be charged.

If it is so then it is clearly giving a impression that we have mistaken by buying 3 htc product in our family as for service either we have to be bound to pay minimum 2500 or we should get it repaired from private mobile service shops. What is the benefit of a being a customer of good brand if post sales service is unfavorable for user.

Kindly provide the minimum charge norms of your company.

Regards
Ashwani tyagi
+91-[protected]