[Resolved] https://fantasycricket.dream11.com — Match is abandoned but match is going on.

shivrajkothane

from Mumbai, Maharashtra

Address:	411033
Website:	fantasycricket.dream11.com

Hello, On date 10/10/2015 i played some bidding on https://fantasycricket.dream11.com this site AUSSIE LEAGUE Match no 7 WAU vs NSW & Match no 8 CAU vs TAS. the match is going on but system shows me MATCH ABANDONED & my bidding amount reversed me but i will be win all leagues why system showing Match abandoned if match is going on very well. there is no any clarification find on my mail or notification on site. i will win 60000 to 70000 Rs. There is no telephone support. Regards, Shivraj kothane M.No: [protected] Email: [protected]@yahoo.co.in

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Nov 4, 2016

Complaint marked as Resolved

Verified Support

Oct 11, 2015

Dream11 Fantasy Customer Care's response Hi Shivraj,
You would have surely received an email on your registered email id confirming the refund of the entry fee for all the leagues you had joined in these two rounds, along with the reason why these rounds were canceled and refunded.
We're extremely sorry that these rounds were canceled and refunded due to last minute schedule change in Australia which resulted in a mismatch in deadlines as explained below.

CAU vs TAS: The deadline was scheduled at 06:30am IST but the match started at 04:30am IST. In this case, some users had a chance to follow the live match and change their fantasy teams according to the actual player performances before the deadline hit.

WAU vs NSW: The deadline was scheduled at 02:30am IST but the match started at 08:30am IST. So some users wanted to make changes to their fantasy teams but couldn't, because the deadline hit 5 hours before the game began. We could have opened the deadline again, but that wouldn't be fair to users who didn't know that more last minute changes to their teams with new info were possible.

We want to stand by our principles of fairness and transparency to all our players, and therefore had to cancel and refund the entry fee for all the leagues in these rounds to your Dream11.com account.

Please accept our apologies for this rare instance due to circumstances out of our control. We're always working hard to ensure the best experience for you! If you still have any further queries regarding this instance, please write n to us at [protected]@dream11.com.

Dream11.com Customer Care.