Huawei — faulty device delivered

Address:	Hyderabad, Andhra Pradesh, 500043
Website:	Honor.co.in

My name is Chandan Singh from India, ordered a Honda play from Honor website, I have been delivered with the faulty device. When I have escellated the issue to customer service with in 10 days of replacement policy. They did not say anything that I have to reach out to service center for the replacement. Upon reaching at service centre I came to know the replacement time is over. Really being a new customer very bad experience I am going through. If this is the situation no will buy Honor device. Hoping a resolution from you sir. What is happening please don't create a situation amongst people that time will come where Honor would not exist at all just because a wrong information provided to the customer by one of the Honor agent.
Why customer has to suffer all this, think about it please. Very poor customer service sir, give the project only to the reputed company who really care about the job they does. An organisation should have compliance team working but they is not even a quality in this.