Huawei — honor 6x - "decryption unsuccessful" displayed after plugged out from charger

Address:

560061

Have an Honor 6x Mobile, which is 5 months OLD (Invoice Date: 22.01.2018). Having a weird issue after unplugged from Charger, got the error message as " Decryption unsuccessful" the password you entered is correct. Spoke to one of your Executive as he suggested Tried to Reset Phone, but no luck. So entered via Volume up + tap power button to do the Hard reset. But still no luck. Mobile is in unusable in Brand New phone and all My data's are gone.

As advised given the mobile to Service Center " Huawei Customer Service Center " Jayanagar, Bangalore - Karnataka. Got the Final update as seems we tried for rooting the Mobile so it can't be fixed. As far my knowledge for rooting Boot-loader should be unlocked and this can be verified from the FASTBOOT section in mobile.

I did't expected this error in Brand New Phone and update from "Service Center". In-order to fix the issue I have raise an complaint, kindly fix / replace ASAP.

Reference number : SR[protected]