[Resolved] Hungama.com — End auto-renewal of my subscription immediately

nehald1998

Website:

hungama.com

Dear sir/madam, my name is Nehal and I have purchased Hungama play subscription on 19/10/2020 for 7 days for 29 rupees via Hungama app.

And my 7 days plan will be auto renewed on 26/10/2020 but I do not want to renew my plan so I requested you to please cancel my auto-renewed subscription. And make sure there is no transaction beyond this 29 rupees from this moment. My email id is [protected]@gmail.com .Please send to me a confirmation message ASAP.
Thank you.

+1 photos

Was this information helpful?

No (0)

Yes (0)

Aug 7, 2021

Complaint marked as Resolved

Hungama.com customer support has been notified about the posted complaint.

Verified Support

Oct 21, 2020

Hungama.com Customer Care's response Dear Hungama User,

Thank you writing to Hungama.

Kindly note that the user is duly notified when the subscription is on auto renewal and the user has full right to opt out from the renewal before the expiry of the validity and before the plan gets renewed. To opt out user can reach out to us and can raise a request via call/email.

With regards to your request raised against login id : [protected]@gmail.com, the renewal has been disabled and your plan will remain active till expiry date only : 26-Oct-2020

As the renewal has been disabled now, it will not be auto renewed. Be rest assured.

For any assistance, you can also write back to us at [protected]@hungama.com directly. We shall be happy to help !

Thanks and Regards,
Hungama Support Team.