Hush Puppies — Repair work not done

Address:411015

I had purchased a ladies handbag costing Rs. 3900/- from Hush Puppies in August, 2016.

Edges of the handle started peeling off within few months. Zip got spoilt by March, 2017.

I gave the bag for repairs at Hush Puppies outlet at Seasons Mall, Pune on[protected]. The person at the counter (Mr. Bimlesh) informed me that the zip can be repaired but handle cannot be repaired.

I requested him that iof the handle cannot be repaired, he can replace the handle and I am ready to pay whatever cost it incurs.

Bimlesh told me he will inform me in two days.

I did not receive any call till date. Today, when I called at the shop, an Ashish informed me that Bimlesh has been transferred and that he is not aware about any such bag. He called Bimlesh and later informed me the same thing which Bimlesh had told me earlier (that the handle cannot be repaired).

Ashish further told me that the zip will be repaired by Tuesday (2nd May) and I can collect it later.

The information should have been given to me earlier as promised.
The zip repair, I was informed, was free of cost - it should have been completed by now!
I had agreed to pay for a new handle. I have not been given any proof that no new handle can be fixed onto the bag!!!

This is sheer negligence on part of your employee. I am a working woman and am not able to go/call frequently to get such small tasks completed!!!

Request to kindly look into the matter at the earliest and arrange for needful.

I hope to receive a call from your customer care within a weeks time

Pranita
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    1400 Industries Road, Richmond, United States - 47374
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