[Resolved] Hypercity — billing is incorrect

santosh991983

from Bengaluru, Karnataka

Address:

560037

Hi,
i am santosh kumar bearing customer id:-[protected] and my cash memo lno:[protected].

I am very unhappy on the billling process of hypercity kundanhalli, Bengaluru mall. Especially the casher :-8017319 Philip philip Roy.

Either this guys does not know how to operate system or intensionlly cheating with customer.I have purchase 4 shirt for my son with 70% off. But whenver i saw the bill at home only 1 iteam he has discounted 70% off, remaining of the items he made it as MRP. Not sure after complaing at cash counter, one hypecity sales man came and told you have 2 items of 30% off and 1 with 70% off.But on bill noting has been mentioned. Also we handover one gift voucher worth of Rs 100.he kept that but did not deduct that.
Also when i reached home, i got the barcode with shirt without removal of hook button. Today onward i pledge never ever visist this mall once again.
Also i will circulate this news on social media and with my friend circle.

Kindly take some serious action against this cheater.

Regards
Unhappy cutomer (Santosh kumar)
Phone:-[protected]

+1 photos

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Feb 22, 2018

Complaint marked as Resolved

HyperCITY customer support has been notified about the posted complaint.

Verified Support

Jan 22, 2018

HyperCITY Customer Care's response Dear Customer,

Thank you for your email alerting us to the problem you have been having with our store. We would like to apologize for the inconvenience and disappointment.

The problem you experienced is no more acceptable to us than it was for you.

We have forwarded your complaint to the concern department for corrective actions.

Once again, please accept our sincere apology for the inconvenience that this incident has caused you. It is apparent that we need to sensitize our staff more thoroughly.

Our customer service team shall get in touch with you for your inputs and update you further on taken actions.

We look forward to serve you better.

Thanks & regards,
HyperCITY Customer Care

Verified Support

Apr 26, 2018

HyperCITY Customer Care's response Dear Customer,

Thank you for your email alerting us to the problem you have been having with the product. We would like to apologize for the inconvenience and disappointment.

The problem you experienced is no more acceptable to us than it was for you.

We have forwarded your complaint to the concern department for corrective actions.

Once again, please accept our sincere apology for the inconvenience that this incident has caused you.

Our customer service team shall get in touch with you for your inputs and update you further on taken actions.

We look forward to serve you better.

Thanks & regards,
HyperCITY Customer Care