[Resolved] Hypercity — eatables where put in the bag of phenol

Milind Sawant 2001

from Mumbai, Maharashtra

Address:	400101
Website:	www.consumercomplaints.in/new_complaint

Hii today i purchased groceries from your hypercity malad west store
Cash memo no-1367 worth rs-5309/-
Customer no-[protected].

I would like to bring to your notice that your staff put all stuff together with phyneol harpik along with busicuits mixed together.
The harpik was leaking and all my stuff got damaged. It was disappointing how could eatables and disinfectant be mixed together it is very disappointing. My all stuff got damanged and all buiscuits need to be thrown away.

You are requested to look into the matter and trainer your staff properly so that the mistake will not happen again and again. Also refend my amount which is mentioned.

+1 photos

Was this information helpful?

No (0)

Yes (0)

Oct 21, 2017

Complaint marked as Resolved

HyperCITY customer support has been notified about the posted complaint.

Verified Support

Sep 19, 2017

HyperCITY Customer Care's response Dear Mr. Sawant,

Firstly we would like to apologize for the inconvenience and disappointment that you experienced in dealing with our Malad Store recently.

We assure you that your Feedback and complaint will give the opportunity to remedy any problem that may exist and help to improve our service further.

Your complaint regarding quality of “eatables was put in the bag of phyneol” has already been forwarded to the concern dept. Our customer service team will get in touch with you and update you further on this.

Once again, please accept our sincere apologies and we look forward to serve you better.

Should you require any further assistance, you are welcome to contact our customer care at[protected] /[protected] anytime between 10:00 am to 10:00 pm Monday to Sunday.

Thanks & regards,
HyperCITY Customer Care