[Resolved]  Hypercity — staff behaviour - check out

Address:

Mumbai City, Maharashtra, 400064

Today evening at 8.30 pm ist i had experienced the most rude behaviour from the check out staff at the hypercity malad west branch. The staff name was moin qadir and his manager's name was ashok gaikwad.
We very next in the queue and moin told the customer behind me to tell any following customer that the counter is closed. The customer behind me objected to this saying that it was not his job to tell this to the customers. To this the moin responded that he had already mentioned to this who was ahead o[censored]s and he failed to tell us that the counter was closed.
The customer behind me responded that it was not his fault and since he was in the queue he had to be served.
To this moin, with great attitude, eating chewing gum, said that he will now close the counter, without serving any o[censored]s and left the checkout without closing the counter.
We followed him to complain this to the customer service desk and the manager ashok gaikwad was called in. The manager was very weak and he was not able to trace moin either as moin had left without notifying whilst he knew that we are complaining against him to the manager. Meanwhile the manager got our items billed against another counter and tried to fob us off. While we were doing this, moin called 4 of his uniformed colleagues, and another one of who was not in the checkout hypercity uniform and started closing the counter. The manager just asked moin what had happened and tried to convince us that since our item were being billed elsewhere we should be content with it... He was very polite with us. Although it seemed that he was very scared of moin's colleagues who gathered in front of moin at the counter and trying to deal with us as customers. This was completely unprofessional, 7 people gangin up talking to 2 customers whilst the issue had to be dealt between us, moin and the manager. This behaviour is usually seen in the chor bazaar of mumbai.
The manager did not ever request moin to apologise to us regarding his behaviour nor did he request moin not to eat chewing gum in front of his customers while serving them.
This was a very appalling experience, i could not believe that the place we shop world's best consumer retail brands like waitrose, i would have this experience.