[Resolved] Hypercity — Selling product higher than MRP and without free gift

pranavjoshi174

from Mumbai, Maharashtra

Address:

400705

I made a purchase worth 590 Rs. from HyperCITY Inorbit mall Vashi on 24 june 2017 for some groceries. After coming home i was glancing at the bill i found that the Mortein Mosquito killer (500ml) have the price tag of 160 Rs but it was billed for 250 Rs and it also have a free dettol soap worth 46 Rs which is also not given. So i wish refund for that on my bank account. I am regular customer at hypercity and expect you to pay attention as early as possible.
For reference:-
CM no:-0146
Cash Memo:[protected]
Product Packing Date:-March 2016
Batch No:- SGA/003

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Aug 2, 2017

Complaint marked as Resolved

HyperCITY customer support has been notified about the posted complaint.

Verified Support

Jun 25, 2017

HyperCITY Customer Care's response Dear Mr. Joshi

Thank you for your email.

Firstly we would like to apologize for the inconvenience and disappointment as mentioned by you in dealing with our Vashi store recently.

Please be rest assured that we shall look into your complaint and try to resolve the same at the earliest, as we always strive that the shopping experience of our esteemed customer is a happy one. Your complaint and feedback shall give us the opportunity to remedy any issues that may exist and improve our service further.

In order for us to provide prompt response to your feedback and complaint, we would appreciate if you could provide us your contact number, address and billing details.

Once again, please accept our sincere apologies as we look forward to serve you better. If you require any further assistance, please do not hesitate to contact our customer care at[protected] /[protected] any time between 10:00 am to 10:00 pm Monday to Sunday.

Thanking You!
HyperCITY Customer Care