[Resolved] Hypercity — the item was billed but was not included when the bag was packed.

Panini123

from Hyderabad, Telangana

Address:

Hyderabad, Andhra Pradesh, 502032

I was at the hypercity store which is in cinepolis, kukatpally. I wanted to buy a soft toy depicting santa. I put it in my basket and when the billing was in the process, the guy said that the soft toy didn’t have barcode hence he didn’t consider for the billing. However, after reaching home i was shocked when i checked the bill because the guy billed me for the santa too. I have paid 229 rupees for the soft toy but i don’t have the item. I am requesting either for the refund or send me the item. Please feel free to verify the cctv camera which is at the billing counter.

My phone number is: [protected]
Email address: panini. [protected]@gmail.com

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Oct 17, 2018

Complaint marked as Resolved

HyperCITY customer support has been notified about the posted complaint.

Verified Support

Sep 16, 2018

HyperCITY Customer Care's response Dear Customer,

Greeting from HyperCITY feedback team!

We sincerely apologize for the inconvenience caused to you and sorry for the delay in email back to you.

Let us assure you that we have shared your concern with our respective store team. They will check and update you within the next 24 hours.

Kindly note your reference number: BB[protected]

We appreciate your co-operation in this matter.

Our customer service team will get in touch with you for your concern.

For any further assistance, you are welcome to contact our customer care at[protected] any time between 09:00 am to 10:00 pm Monday to Sunday.

Thanks & regards,

HyperCITY Customer Care