[Resolved] Hypercity — wrong billing

[email protected]

from Nagar, Rajasthan

Address:

Gautam Buddh Nagar, Uttar Pradesh, 201301

Hello,

During our last purchase (On[protected] from hypercity at garden galleria mall, a2, sector-38a, noida
We were bit surprised by the incorrect billing of rs. 2592.50.
We purchased the 3.0 kg of rice (Loose basmati rice) but billing staff billed wrongly a rice to prawn pickle and charged rs. 2592.50, whereas actual billing amount of rs. 271.45.
This caused great inconvenience to us, as we observed this issue at home and then my wife need to immediately rush back in private vehicle. And with store manager intervention, it resolved.
Expectation: to find root cause of the issue and ensure it won't happen again with any customer.

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Dec 23, 2017

Complaint marked as Resolved

HyperCITY customer support has been notified about the posted complaint.

Verified Support

Nov 22, 2017

HyperCITY Customer Care's response Dear Customer,

Thank you for your email alerting us to the problem you have been having with our store. We would like to apologize for the inconvenience and disappointment. The problem you experienced is no more acceptable to us than it was for you.

We have forwarded your complaint to the concerned department for corrective actions.

Once again, please accept our sincere apology for the inconvenience that this incident has caused you. We look forward to serve you better.

Thanks & regards,
HyperCITY Customer Care

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Comments

Jagdish Hada

from Borsad, Gujarat

Service of employees was very bad they don't no how to talk with customers. I was purchase prestige induction and i lost my bill after that i ask for duplicate copy they said we don't have 30 min previous records in my system