Hyundai India — New hyundai creta clutch break down and hyundai failed customer support

Address:

411015

What makes us buy any brand? One thing, strong belief of best quality and service which comes with brand name. And why best quality and service matters to all us?, of course, to avoid frustration coming with bad quality and service providing brands. But, what if brand name you had believed in, doesn't meet you expectation.
Here, i have tried to explain problem i have come across and other related important points
1. Problem: creta broke down in middle of the road just after 3rd regular car servicing (Kothari hyundai, pune) and i had to tow it to nearest servicing center.
2. Reason: completely, worn out clutch plates.
3. Answer from service center: clutch plates can break down at any point and depends on you driving style and not possible to detect if it is worn out.
4. My question: why it couldn't be detected during regular servicing? For those who does know there are videos available on youtube just to check clutch health. Already have shared video with hyundai service center. (Following up with service center since last 2 months)
5. Expectation from servicing: find out all such kind of issues during servicing, so customer does not find them on road.
6. Expectation from customer service: read your complaint and provide details, not just send automated email and do nothing.
7. Solution: providing regular training to mechanics and service reps, so they don’t continue doing same old things and giving same old answers.

Thanks,
Ashok
Complaint no:[protected]
Pune.