Hyundai Motor India — advised to ride vehicle in dangerous condition

Address:

MGF Hyundai, Padivattom, Kochi, Ernakulam, Kerala, 682024

My car hyundai elite i20 (2019 april model) was having an issue of clutch tightedness. Reported this issue to the service centre on 2nd december. They told, need to change the clutch cylinders and doesnt have stock.

Till 22nd they have delayed it and finally caused the car to break down in middle of the road.
If the car is not fit to drive, they should have advised not to drive and should have definitely repaired it right away. Just thinking of a situation if the car was climbing a hill, it would have caused a life or an accident.

The road side assistance was utter nuisance and they kept on giving phone numbers to call and nobody came until we went ourselves to a nearby hyundai service centre and hired a person.

One day has passed, till now there is no progress or they have not touched the car. The home service centre is in a stand that they cant take it to their service centre unless we pay the towing charges. And the service centre where the car is now has told that there is no information being passed from us or the home service centre to start a work. Is this the treatment a customer should get.

We would definitely want to get proper response for this
(I) delay caused for repair
(Ii) proper justification on the advice they gave to drive the car on this pathetic condition
(Iii) deadline to finish the work (Need it back asap).

Regards,
Mohanan pm