Hyundai Motor India — break down - gear failure - gear synchronization lost in one year of purchase at 17, 000 km

Address:

KVR Hyundai, Kozhikode, kerala, Kozhikode, Kerala, 673017

Dear sir,

I bought a new creta diesel variant on aug 2018. Its now almost 1 year old and has run 17, 000 km only. My vehicle suddenly developed a complaint last week.
During gear shifting the gear locks at 1st, 3rd and 5th gear and cant move the gear rod up or down and often gets struck in traffic due to this.

I had handed over the vehicle to my delaer kvr hyundai, kozhikode, kerala last week. Nothing has been done till today and my vehicle is lying there in there workshop for the last 1 week without anything done.
I had purchased this vehicle after selling my maruti ertiga last year because of your brand image and vehicle performance. But your company has cheated me by providing a far below quality vehicle and because of that onlyi it suddenly developed this kind of a problem. I have never even heard off or dreamed of this.

Where is your hyundai quality?

Your dealer has told me that spare parts are not available. How this is going to b rectified?

How long this problem will go on?

How long i have to wait to get my vehicle back in good conditiion?

What is the use of purchasing hyundai vehicle?

What u r company has done to satisfy customer like me?

Where is your consumee protection, quality guarantee and customer satisfaction?

I need answers from hyundai company with in a week from the date of receipt of this email. Failing which i have no further option than to seek remedy through consumer forum as i felt tired of calling your dealer day after day and their service centre as they always keep saying that spare parts are yet to arrive and is in shortage.

Please kindly consider this mail very urgently and issue necessary instructions to your dealer at the earliest to sort out this issue.

Either the technical issues and problems related to this should b settled within two days time or else in my opinion my carshould b replaced with a new one at the earliest as i cant wait any further as i lost all my hope.

Anticipate a quick action from your end.

Thank u

Regards
Ramesh. B
Mobike: [protected].
(Vehicle reg. No:kl-11-bm-2288)