Hyundai Motor India — Car stops regulary since 2 years | |||
Hi, I had purchased my Hyundai i10 with registration number MH03-BE-9298 on 5th July 2012 from Shreenath Hyundai, Near Shoppers Stop, Ghatkopar East. Since then till today, the car has kept giving me the same trouble regularly. While driving normally, the engine suddenly trembles and the car shuts off. All the lights on the dashboard go on, and the engine dies. On turning the key again, it starts back up, but I have to keep racing the car, even in traffic, to ensure that it does not die again. After stopping like this a few times, the problem disappears and I’m able to drive normally. I have spent over Rs. 25, 000 in the past two years to service the car at Modi Hyundai Car Agencies, Vidya Vihar. My service advisors were named Firoz, Rizwan and Subramani. Each time, they are only able to temporarily solve the issue. At least on 4 separate occasions, I have had the car towed away from random locations on the road, because it had stopped over 20 times each, and even refused to start back again. I always hoped that each new advisor would have encountered a similar complaint before, and would be able to solve it. But now I have given up. I want an answer from the very top of Hyundai. Either replace my vehicle with a new one, or give me a replacement while my car is taken away for a thorough inspection and resolution. I also need money back for each time the car went for servicing with the car being towed away and yet the problem not being resolved. Do look into this matter with utmost seriousness. Do note that I have always kept the car well serviced, in terms of battery, engine oil, coolant, air filter, spark plug and so on. I have never missed a single service. An interesting observation is that this problem occurs more when the AC is off. Though my car is fitted with a CNG kit, this problem occurs in petrol mode too, so please don’t use that as an excuse to put the fault on my back. Looking forward to an honest and diligent resolution to my two-year-long battle with my Hyundai car. I am at my wit’s end now with this problem, as it has often left me stranded when attending to urgent duties, both personal and professional. Please tell me who will solve my problem. Was this information helpful? | |||
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Hyundai Motor India customer support has been notified about the posted complaint. | |||
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+91 98 7356 4645
5th & 6th Floor, Coporate One (Baani Building), Plot No.5, Commercial Centre, Jasola, New Delhi, Delhi, India - 110025
with Capital Hyundai
I have given my car(I20 UP 70 BY 0371) for repair on
19th Aug and today is 30th Aug still I am not sure that car will be delivered
tomorrow as assured On 28th when I went to see the status I was surprised to
see the way they work.
I had following experiences and
they are bad
1. On
27th Aug morning when I called I was told that all the work has been
done except the dead axle for which the alignment test is required and after
that if it requires replacement it will
be done and car will be delivered on 28th Aug
2. On
28th when I was there I was told by service manager that the car is
on 3rd floor as soon as it will come down the alignment and road
test will be conducted and on the basis of report the survey will be done and
then replacement which was supposed to
be done on 27th so I waited around for 3 hours
3. Then
I went on third floor to see the car and was surprised to see that back door
handle and inner part still not installed, rubbing of bonne and bumper was not
done then I asked them to please complete the leftover work which can be easily
done on third floor and I kept on asking them then finally they started doing
it. I asked the mechanic that why he has not done rubbing and he replied that
he was told about the back door only.
4. After
all this around 4 pm they took the car down for test and the mechanic in just 5
min said that dead axle needs replacement and I asked them why this test was
not done on day 1 which could have saved lot of time and now again survey needs
to be conducted and have to wait for the approval of which nobody gave me clear
answer
5. I
was asked to wait till Saturday i.e. 30th Aug and asked to call on
29 to take the status
6. On 29th when I called up I was
told that surveyor will come on Monday
as he is not giving approval I had no option so I dialed the surveyor to
request him to conduct the survey, here again I was shocked when he told me
that he went there spend around 2 hrs and was not told anything about the
survey and then I took service manger on conference and he tells that he is not
aware that the surveyor had come and cut the phone this means he never called
surveyor
7. Now
today is 30th August car is still not ready
I don’t know
what should I do about this attitude I am totally speech less when in each
conversation I told them that I need car urgently and still this is happening
this shows that they actually don’t care about others time and urgency, and the
repair work for which they are taking so long I bet if I would have given
outside I would have got my car back within two days
I request you to
please look in to the matter and take necessary actions