[Resolved]  Hyundai Motor India — central locking and fog lamp not working on my eon car

Address:Thrissur, Kerala

I took eon on june 3 2017 from pinnacle hyundai, kodungallur (Rep name jineesh mob: [protected]). I was offered a package of rs.15000/- which includes central locking, fog lamp and music system. The representative failed to provide proper information about their service centres at the time of booking, actually they only have service centre at thrissur which is around 45kms away from my home. At the time of first service on july 8th, i was informed that the car should be taken to their service centre at thrissur and they took the car to there. They dropped the car at my home at night (7pm) after service, but i was frustrated to see that about half tank petrol has been consumed by them and also the central lock and fog lamp was not working. I informed the rep jineesh about it at the same time and the reply from him was even terrible. He told that it might be a loose connection and i need to take my car to a local shop and fix it. After few arguments with him, he agreed to pick the car and will fix it. It’s been a month that i'm facing the issue and no one from pinnacle has come to fix it. Whenever i tried to contact them, they informed they will come within 2 days but no one came. At last, i called them and asked for manager to talk and they provided a number [protected] (Manager name rekha), but manager also not attending the call. It seems no one is caring about my issue even when the issue has caused entirely due to their carelessness during the servicing. I need to escalate the case to higher authority asap and need strict action on it. If the issue still not resolved within august 11th, 2017 i will file a case in consumer affairs department, india against pinnacle hyundai and also against hyundai india head for compensation.
Sooraj s
Was this information helpful?
No (0)
Yes (0)
Aug 25, 2018
Complaint marked as Resolved 
The company representative had taken my car and fixed the issues free of cost.
Aug 04, 2017
Updated by Sooraj Subramaniyan
My Car details
VIN:- MALA251ALHM539313
Registration No: KL-47-G-2967
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Hyundai Motor India
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    15%
    Complaints
    6639
    Pending
    0
    Resolved
    1018
    Hyundai Motor India Phone
    +91 98 7356 4645
    Hyundai Motor India Address
    5th & 6th Floor, Coporate One (Baani Building), Plot No.5, Commercial Centre, Jasola, New Delhi, Delhi, India - 110025
    View all Hyundai Motor India contact information