Hyundai Motor India — cheated by hyundai replaced wrong product

Address:New Delhi, Delhi, 110018
Website:www.hyundai.com

Dear team
I had submit my Hyundai i10 SPORTS (DL8CX 5991) on 15th of oct. In frontier hyundai(frontier motors PVT LTD) for claiming insurance because i met an accident due to that front bumper is broken and water was leaked at the time of accident and steering became hard.so i talked to mr ankur who is insurance advisor or service advisor.he told me that when the surveyor comes, ill let u know what he pass in insurance but for hardness of stairing there is a module which we need to replace n its cost is 10, 000/- apx.so i told him just to hold on first check what surveyor will pass then i will let u know abt.on third day i got a call that surveyor had passed bumper and the ur radiator n some other parts were also damage n it is covered under claim but ur module is not covered .so i said ok u can change module but i ask him is this makes my steering k.he said yes.on 26th evening i got a call that your car is ready u can take the delivery.i told him that i will take it tommorow.

On 27th oct i reach frontier hyundai for delivery before coming i ask ankur pls get my car ready.bcoz i m in hurry this is diwali time n its my season timing so i dont have time pls take care.when i reached their firstly i ask for my billing i paid Rs.16000/- at billing counter then i took my car.THIS IS MY BIG MISTAKE WHICH I DID.I PAY MONEY UPFRONT BEFORE MAKING A TEST DRIVE. I HARDLY DRIVE MY CAR 300MTR i observe that steering n clutch is so tight.horn sounds so low.ac is not working.i took a uturn and went back to service center.i ask ankur about all that.he told me no worry i will make it ok.for steering he said sir it is ok u just drive it will become more smooth.for horn he ask service person to open the bumper and make horn ok.when the ececutive try to open the bumper he break it from side.i ask ankur i want a change for bumper and make my car ok.he told me ill send ur car at ur office.

In evening one of their executive comes for the car delivery.n i got a call from ankur sir whenever ur bumper breaks from side ill make it ok.n in ac right now we dont have pipe to fill ac gas.within next 2 days ill arrange or pickup ur car n fill ac gas.i said ok no issue.but at night when i went to my home i observe right side lamp of my car is not working.power steering is hard even after all that i drove my car towards my home but on the way when i took left turn there is solid vibration in stairing and when i put it on right it became abnormal smooth.with this critical situation i just rch home.at night i call ankur and told about the whole incidence.he told me to drop the car at service center.
In morning i drop the car at service center.after 3 days i call ankur what is the status.he told me tommorow or day after tommorow ill give you the delivery.on the next day i got a call from ankur that there is ONE MORE PROBLEM WHICH IS THAT YOUR COULOMN IS FAUTY WHICH COST APX RS.30000/-.

I ASK JUST A SIMPLE QUES TO ANKUR IF THERE IS A PROBLEM OF THIS TYPE OCCURS IN MY CAR WHY YOU PEOPLE DONT TELL ME IN STARTING.WHEN YOU ASK ME TO CHANGE MODULE?IT MEANS YOU PEOPLE DONT DIAGNOSE THE CAR...

He told me to come over their and talk to their service manager.i again visit frontier hyundai and talk to their manager Mr.rajesh and i told him the exact story and ask him the same question.instead of feeling guilty.he is in favour of their employees that this module is billed on ur name so i cannot take it back and when i ask so why u dont tell me in starting so he told me that first we need to chk the fault.i ask him in service center without diagnose u buy a part of my money just to diagnose cars fault.so he dont have any reply.he just told me that tommorow i will talk to my senior and get back to you.i dont expect a irrelevant reply from a person of this post.

My car is standing from 15th to till date in service center in the most amazing festival time which your people make worst.when i need the car at utmost.

I just want to know a simple thing that this kind of service is expecting from hyundai?

Why we gave our cars to hyundai to make us cheat n without diagnose just tells us a fault which is diffrent from genuine fault?

Bills and service sheet is attached

Waiting for a positive response...
Regards
+3 photos
Was this information helpful?
No (0)
Yes (0)
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Hyundai Motor India
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    15%
    Complaints
    6639
    Pending
    0
    Resolved
    1018
    Hyundai Motor India Phone
    +91 98 7356 4645
    Hyundai Motor India Address
    5th & 6th Floor, Coporate One (Baani Building), Plot No.5, Commercial Centre, Jasola, New Delhi, Delhi, India - 110025
    View all Hyundai Motor India contact information