Hyundai Motor India — cheating by m/s morani cars private limited tonk road jaipur

Address:

Jaipur, Rajasthan, +91

Dear sir,
Myself ajaypal singh from jaipur. This is regarding cheating done by one of your dealer to me. Before that i want to put few points from my side to your kind attention.
Sir, i am very impressed with hyundai motors due their services provided to their customers. I like hyundai cars most as they are very comfortable in rides provided good response and their good functioning. Their are mostly hyundai cars in my family and my colleague also. That’s i was very impressed to hyundai car and one day i decided to purchase hundai i20 car.in this regard one salesmen from m/s morani cars private limited named mr. Basant kumar visited to my home. He shown me some pics and i decided i20 asta and booking amount of rs 5100/- was paid to him for the same car. On 27 nov 17, i bought the car by paying downpayment of rs 1, 65, 945+8000+11000dd+5000 seat cover. Loan of rs 7, 68, 955 was sanctioned by icici bank and dd of the same was given to m/s morani cars private limited tonk road jaipur. Sir i was very impressed with this dealing and me and my family was so happy after purchasing of this car. I felt like i was the most lucky man to have this car. But sir this was not so far. And after 2-3 days when i was cleaning my car i noticed that the colour of the car from back side was vanished and it look like it is an accidental car. Immediately i rushed up to m/s morani cars private limited tonk road jaipur and i shown it to mr. Basant tank (Salesmen) and mr. Harish. They both were in agreement that this car is accidental and there is some problem with this particular car. They assured me to come next day and they would change the car and give me other one. Next day i visited to them and i met mr basant and bhawna (Manager). They told me that they will repair this one and i have to take this car only. They offered me big discount also on this car. When i did not accept their offer, they told me that they had to talk to their owner. I visited so many times to them but all-in-vien and at last they told me that i have to take this car only and i have no other option other than this car. Neither they refund my amount nor they change the car. So many times i pleaded in front of them but they were not agree and many times they insulted me infront of so many peoples. Sir, i was very harassed mentally, physically and economically by them. I was helpless at that stage. Then i decided to go to police and lodged a fir against them. Sir i took this step against the m/s morani cars private limited tonk road jaipur not against hyundai motors. I like hundai cars and keep loving it because i am big fan of hyundai cars.
In view of the above it is my humble request to my honour that necessary action for cancellation of dealership of that particular m/s morani cars private limited tonk road jaipur may please be initiated. Copy of the fir and some pics of car are annexed as attachment for your ready reference. Sir my contact number is [protected]. Please notify me further action taken against the dealer. Thanking you sir