Hyundai Motor India — Complaint regarding i20 active tn 37ck 4000

Customer complaint letter

From,
P. Sundararaj
Sf. No:312/1, sri ram nagar ii street,
Gandhi maa nagar, fci road,
Peelamedu,
Coimbatore-641004
Mob. No: [protected]
E-mail :[protected]@yahoo.in
Date: 24.03.2017

Subject: regarding problem in our car and service center response.

Dear sir /madam,

I would like to bring your attention to an unsatisfactory experience i had at your product and service center (Chandra hyundai, kavundampalayam, coimbatore-641030) this is the fifth mail i have been sending for this problem but no one called me till to date.

On 04.05.2015 i bought i20 active tn37 ck 4000 from chandra hyundai 651, avinashi road, p. N. Palayam, coimbatore 641037. This is not our first car in hyundai, we already have 3 cars
1. Santro tn37ad[protected]
2. Verna tn37cb[protected]
3. E-on tn37ch[protected]

This is our fourth car. Since your product as well as your service was good, i have been your loyal customer for many years. But now i’m unsatisfied with your product and service.

From the beginning there was a problem in car air conditioning and there was a hard vibration in my car. For the past one year moisture is formed in head light during rainy season so the brightness has been reduced. And for past 6 months i’m facing the problem with brake also.
My car is in service station for the last 15 days, till now they have not solved the problems in my car. I have been using my car for my day today business but for the last 15 days due to unavailability of my car i am facing rs 50000 loss every day. Today (24/03/2017) i went to the service station and asked the service manager mr. Suresh kumar about my car he said that he has rectified headlight and ac problem, and they where not able to study the problem in the break, after fifteen days the are saying such irresponsible reply. So, i have decided to purchase a new car from volkswagen tomorrow (25/03/2017), i don’t want the defective product (I20 active) from hyundai, i need the cost of i20active to be returned to me within 24hours, if not i am ready to face the problem legally. Iam very clear in my decision that iam not going to take the car back from service station.