Hyundai Motor India — complaint vehicle repair
Asashdholi on Dec 31, 2017
I am the owner of grand i10 car.
I had submitted my vehicle on 17 dec 2016 to sanjay automobiles body shop at midc, bhosari, pune.
I had met with accident on same date and submitted vehicle for repair to above body shop at pune.
As my vehicle damages were more than the allowed limitations of my car insurer hdfc general insurance, after prolonged discussions regarding this i was given full and final settle cash net salvage amount of rs. 1, 26, 834.
The company body shop advisor ajay kumbhar ([protected]) had given me rough estimation of total repair charges as rs, 4, 80, 000.
To reduce the repair charges to approx. Rs3, 00, 000 ajay kumbhar has asked me to give him the insurance amount rs. 1, 26, 834 which i had received in february 2017.
I paid ajay kumbhar the insurance amount rs.1, 26, 000 and i have not received any receipt of rs.1, 26, 000.
Ajay kumbhar had given me assurance to me that i would have to bear only rs.1, 75, 000 out of the reduced repair amount of rs. 3 lakhs.
I gave the approval to start the car repair after i got confirmation that total repair charges would be rs. 3 lakhs.
I also paid rs. 80, 000 on the assurance of hyundai personnel.
Out of the total amounts paid by me, i have payment receipts of only rs.80, 000.
On 30 dec 2017 i got confirmation from body shop advisor mr. Nagwane ([protected]) that my total invoice generated is total rs. 4, 80, 000
This huge amount of rs.4, 80, 000 was not at all informed to me at any stage of the car repair progress.
This is completely against the interest of customer who is not informed of the progress of car repair and about the actual repair charges.
This is a case of fraud against me as customer.
I was not given any deadline of final delivery of my vehicle since last year and also never informed about the repairing charges at any stage.
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