Hyundai Motor India — customer service at singh hyundai motors at pune

Address:

Pune, Maharashtra, 411014

I booked a creta petrol at face lift model at the subject distributorship and paid booking amount
1. No response to my queries on exchange of my old hyundai or any incentives/ freebies on fittings, insurance plans...
2. No update on face lift launch status... Today i received a launch program invitation from kothari hyundai in pune
3. Requested for call / meeting from manager who has no time to respond
4. Arrogant unhelpful attitude of sales team post booking... Very poor customer service

Can i transfer my booking to kothari hyundai without cancellation charges. Appreciate your help as i am reluctant to deal with singh hyundai.

Thanks in anticipation of help