Hyundai Motor India — Defected/Sub-standards components installed in Cars

Hi All

I have been a customer of Hyundai for more than 13 years. Had owned a Santro for 12 years and now from almost a year a brand new Hyundai i20.

This incident occurred on 6August, 2020 when my car while driving on the middle of a national highway broke down. The master clutch cylinder broke down, thus seizing the clutch. Luckily we avoided any major tragedy, my mother and cousin who was driving the car contacted the Hyundai Roadside assistance, who assured the nearest provider will approach them within 15 minutes. On numerous calls and failed attempts, after more than 3 hours of waiting they hired a local towing company paying them almost 1000Rs and cab for themselves got the car to the Berkeley Hyundai Dealership, where the car was purchased.

On initial investigation they had confirmed that both the master and connecting clutch cylinder had been completely damaged and needed immediate replacement. My question was isn't it unusual for a car driven only 4600Kms having an issue related to clutch cylinder, this pretty means that it is a manufacturing fault. When we purchased the vehicle we did not pay to get a faulty vehicle up our way, even though they are replacing the part, we never know how many other such manufacturing blunders might have been in the car.

So we have, completely requested them for a refund of our money or at the very least to issue us a new car as we did not pay to drive a repaired car, where we had zero involvement. The area manager Mr. Anil Sharma had been incompetent in providing a satisfactory resolution and we escalated on [protected]@hmil.net and [protected]@hmil.net, with no response at all.

The incident occurred on 6August, 2020 near Kala Gram, Chandigarh Housing Board Road.