Hyundai Motor India — delivery of vehicle - creta

Address:

SS HYUNDAI , PATHANAMTHITTA, KERALA

Test drive.

Dealer executive called for pre booking test drive in adoor for which i had to travel from thiruvalla 35 km and waited for a day without providing any test drive or informing any upcoming test drive dates. Later test drive was provided in thiruvalla with manual option vehicle were i have asked for automatic option. I had to go after the dealer executives to get the proper test drive vehicle which was provided on 20/06/2020

Vehicle booking :

As per booking form i was verbally informed that vehicle will be delivered within 14 days from the date of booking. Booking date was 20/06/2020 the same day of test drive done on automatic vehicle.
No proper follow up was done by dealer and was not provided a firm date of delivery.

Vehicle delivery
Pathanamthitta showroom.

I was asked to visit pathanamthitta showroom to see the vehicle and to fix any additional accessories. We reached the showroom and had to identify our vehicle by myself as there was only one automatic vehicle arrived in that showroom with phantom black color.

No proper covid protocol was performed while we entered the showroom. There were 4-5 staff present on the front office and nobody bothered to attend us or assist us to the vehicle.

I couldn't find or provided any visitors ledger to enter the name, time etc.

Adoor showroom

Vehichle was not washed or cleaned properly at the time of delivery.
No adequate fuel was filled on delivery time. (Min 5 ltr) informed that dealer filled petrol for rs150/-
Vehicle stopped in the middle of the road without fuel within 100 meters from the showroom while taking the delivery.
Accessories worth rs7000/- promised on the quote was not provided.
Floor mat given was not genuine hyundai mat
Blue link was not activated
Features was not properly explained and the executives dosent haven any proper knowledge of the new vehicle. This was felt while providing the test drive even.

I am totally satisfied and frustrated after owning a hyundai vehicle and
Would like to inform hyundai team that if this is the way that hyundai dealers treat customers then very soon hyundai will have to pay the price and would like to hear from hyundai team on what corrective actions will be taken against this complaint

Sincerely
Tiju john
[protected]