Hyundai Motor India — elite i20 ac issue

Address:

Mysore, Karnataka

I have left the car on oct 6 for ac issue to advait hyundai, belwadi mysore. Complaint was ac wont work after long distance run. Service advisor told that it was a software issue & can be resolved by an update. When i received i couldn't able to verify because i had no long distance travel planned. On 14 oct i was taking out my car to drop my friend and it was raining and i looked at the console and it was displaying outside temp as - 40deg c!!! And automatically ac starts to behave erratically. Car inside temp was going high and windshields were covered with mist in no time. When i tried to adjust the temp and position to windshield it was not clearing the mist. Tried heater also nothing seems to work. If i press ac auto mode will go off, if i press auto ac will turn off. Blower position turns to leg not to wind shield. It was very difficult to drive in those conditions however somehow managed to reach home safely and called up the service advisor to intimate about the issue. Response was that he was responsible for body shop and connected to ac guy. Then they started discussing about patch, installation & sensor going bad. It was his duty to verify all those things before handing it over to customer & not to discuss after incident has happened. It was ac so i consider it less severity as i was inside city. What if i was traveling to my native where i have to drive ghats and forest? Affect would have been severe. I have specifically given vehicle for a problem of ac and it hasn't been addressed, people are discussing what may be wrong!!! My seat cover was also damaged after receiving. I have already shared photograph & videos to service advisor but no response from his end.
I am attaching the photograph and videos for better clarity.