Hyundai Motor India — elite i20 tn06m8479

Address:

Chennai, Tamil Nadu, 600005

My car is hardly 9300 km's run and it was purchased in jan 2015, its been used only by me and my wife and we both drive smoothly, before this i20 i have used honda city for more than 10 years never did i face such an issue of the steering getting so tight, is there any manufacturing fault is what i have a doubt, i hereby would request your team to look upon it since i have given the vehicle to kun hyundai service centre anna salai today, attached along is the copy of the rc book of this vehicle.

I really could not understand that being a petrol vehicle and so smoothly driven and such few kilometers run, used on a regular basis and regularly serviced how can this fault occur... I would request your team to provide me clarity on why this has happened???

Reply received from hyundai
Deepika. Crm. Mnt
12:56 pm (16 minutes ago)
To me, mntsm

Dear sir,

This has reference to your feedback expressed to us (Sr. No.1- [protected]) regarding your hyundai elite i20 bearing reg. No. Tn06m8479.

Regarding your reported concern (Steering), please recollect the telecon you had with our service advisor, mr. Jai kumar today who informed you that steering motor assy needs to be replace in order to resolve your concern.

Such parts are beyond the purview of warranty and any repairs / replacement needs to be carried out on charge basis only as suggested by hmil.

Please do not have any apprehension in this regard.

Should you need any assistance, you may please contact our service manager mr. Balaji on[protected].

Thanking you and assuring you of our best service at all the time.


Regards,
Deepika. R,
Customer care executive,
Kun hyundai - annasalai
[protected][protected][protected][protected]
I replied them back

Kamlesh singhvi
1:12 pm (2 minutes ago)

To crm. Mnt

Thanks for your concern but please understand and reply i have asked you to give me an answer technically as to why this has happened, the cause for this important part gone within 3 years with such limited usage of 9300 kms

If you are unable to answer i will & my lawyer will wait for a detailed report on the failure of this component

1. Why is this needed - steering motor assy needs to be replace in order to resolve your concern
2. This clearly means its a faulty part - such parts are beyond the purview of warranty and any repairs / replacement needs to be carried out on charge basis only as suggested by hmil.

Iam very clear i need in writing about the fault i dont need any oral communication, as much as i remember your team just blankly said that this part is gone we need to replace without any reason...

Only if i get a detailed report i will take back my vehicle

Regards

Kamlesh (S/o prakashchand)