Hyundai Motor India — equity hyundai head office workshop rajkot damaged car color under bonnet area and work quality very bad

Address:

Rajkot, Gujarat, 360002

Dear sir/mam,
I am dissatisfied with hyundai service as well as with dealer ho service also (Dealer ho - equity hyundai - 80 feet ring road rajkot). Because as i mailed you on date: mon, sep 3, 2018, 8:41 pm that my car body joint foam damaged by rat and i need oem material to repair it but you not respond in email.
I talked to my service adviser of equity hyundai - 150 feet ring road - mr. Ajay & service station manage mr. Jatin that i want repair my car with this oem material and after long discussion, after couples of days he told me that we already talked our spare parts division head that customer require this type of material to repair damage. So i called him after some days but he told me it is not available and we never used it in workshop. It's installed at manufacturing time only. So i sent email to crservice so my city dealer equity hyundai customer care executive mrs. Jayshree called me and told me for waiting. But after some days again i called him and ask for updates but she told me that there is o any resonance from company so again i emailed you on 27th sep.
So after long time passed my service adviser mr. Ajay and service manager mr. Jatin told me that we talked our body workshop manager mr. Amar that they not using that foam and it fixed at manufacturing time only. So as per my knowledge i search on line it and given information about that foam but again same problem we have not.
After passed around more than 60 days i called my service adviser mr. Ajay and told me that at temporary we can seal it with sealant and put metal net so rat can not damage again it. For this job he told me that i have to go at head office workshop (80-feet ring road) so i reached at 80 feet road - hyundai service station by 2 :15 pm and first of all mr. Amar who handling body work shop of equity hyundai see the damaged portion with his supervisor mr. Bhavin. So now below details as i shared matter and you can see resonance to customer by customer care executive mrs. Jayshree, ho body workshop manager mr. Amar and supervisor mr. Bhavin.

My shared experience about equity hyundai - 80 feet - ho workshop
Image-1my car before work ay equity hyundai and image-2, my car after work at 80 feet equity hyundai
Image -3 accident division manager mr. Amar remove sealant with thinner which are using for remove color. Yeasterday i took my car at 80 feet road equity hyundai for fill up sealent under bonnet side which damaged by rat. So mr. Amar n mr. Bhavin who are experts in accident division body workshop. They put sealant but again they showing their knowledge they use white sealant cap for black sealant tube so it's look like white n black you can see in image after that not put at damaged part but all around it. So i told to remove it so mr. Amar and mr. Bhavin gave order to his technician to remove it with thinner which are user for remove color so i told why you using it. It will damage my car color but no effect on that and i told them please remove bonnet and do properly then mr. Amar said it is not possible due to bonnet will misalignment. So what to do equity has no skills technician and managers, customer executive. So i think we did mistake that we bought car from equity or we should know how to repair car by own hand at own house as customer care executive mrs. Jayshree said this a small matter so i think she don't know value of customer and paid money by customer. She not replying on mail also and mr. Amar said my service advisor mr. Ajay and 150 feet equity service manager has no idea that what to do in body work. So please i request to equity first give training to your employees they don't fight internally because it's results is i got my car with damaged color. So please understand value of customer, his love about car and if you don't know job then please don't do. And give him technical training that don't use thinner to remove sealant it is using for remove color and don't demonstrate your knowledge by this type of work and this all happened in presence of accident division manager mr. Amar, customer care executive mrs. Jayshree and supervisor mr. Bhavin. I felt think i did mistake that i bought hyundai car or from equity hyundai.

Replay of mr. Amar against my shared experience.

Respected customer,
I would like to complete the story that you had left...
Before approx 45 days you have noticed that in the mentioned part of the vehicle some rat bite spots were there. At that time you have visited our workshop at 150 ft ring road rajkot. You have demanded there for some special foam to mr. Ajay (Service advisor) to protect the car from rat bite. As we know that every company has some special department about some specific work and issues. Mr. Ajay was from service department and he is technically master in service related area so he didn’t know about the body related issues. According to my knowledge he suggest you to visit equity motors – 80 feet road as our bodyshop department is working in our ho workshop.
As per the advice of mr. Ajay and mr. Jatin (Service manager) you have visited our bodyshop workshop yesterday. You bring some rat protection net and spunch pieces with you and your non technical demand was to set those things into your car which was technically not possible and also not good for your valuable car. So we decline to do this type of work in our authorised workshop but you force to remove the related parts and find out the related problem’s solution. As you are the valuable customer we accept your demand and open the cowl part because without opening the cowl the technician can reach the defected area of the vehicle.
After opening part and discussion with you, you requested to use sealant for the defected area. As per your order and demand our supervisor and technician started to use the sealant at the defected part. While the work was in progress suddenly you told us to stop the work instantly and remove the sealant on urgent basis. As the work was completely not done the defected area was not covered in sealant. You suggest us to remove the sealant by kerosene but in automobile industry kerosene is not used for anything like theses type of work. At that time to remove the sealant we had urgent option available was light thinner so we used it to remove the sealant. As may be you know about the sealant nature it fixes instantly on any of the part of the car body so we have to use thinner to remove that sealant material. The area of your valuable car where the paint is affected is actually not the body part of your car, that part is the body sealant which is used at the time of manufacturing.

Respected sir,
The work we have done is totally on the order, non genuine and non technical demand of yours. We are not doing such type of work at our authorised workshop. It was done just because of your suggestion and satisfaction of doubts regarding rat bite. As we have worked through your orders and we use the technical materials but because of your non technical order the work can not be done. We request you to suggest us that satisfying your non technical demands is our mistake that you are blaming us by calling us non technical.
We are happy to see that the senior engineer of tata chemical is using the hyundai brand and he is loving the product. We are always available to serve you. If any technical suggestion is always accepted from the valuable customer like you.

Again replay by me :
Dear mr amar please ask your customer care executive mrs. Jayshree. She and you also told me that we have not that foam material. It is only available at manufacturing time so i wait for almost 2 months after i called to jayshree man but she told me that no any response from the company but she not giving reply by email. Please as you technical person you should know the name of foam and purpose of that special flexible foam. I also don't like non technical work but as equity said i choose alternative way and it was suggested by your adviser. And ask your supervisor bhavin and your technical that why they not filled sealant at damaged portion?? Because as discussed on site with you that our gun nozzel can't reach there. So i told to open bonnet and after do same work but you told that it we open it then it will misalignment but for your knowledge we did same exercise at 150 ring road service station but didn't.150 ring road technician open bonnet removed it's clamp and clean it n refitted it. I think you all take training for that from that guy. You have no oem material and you have no skill and no knowledge for job. Even you pulling leg of your own employee that mr. Ajay n mr. Jatin know nothing n all that things in front of customer. N maintain oem material as i told before to mrs. Jayshree and mr. Jatin also. But you have no material so what customers do??! How much longer a customer should keep damaged part. N you technician said now not possible to reach hand at that damaged area so i advised to remove sealant. And mr. Amar this sealant suggestion from your end it's not my home idea and i think you should think about that why you have no flexible foam and equity not using it as equity has 20 years experience. And for your kind information please ask to mrs. Jayshree about my previous email to hyundai that i want oem material. So please go through whole matter from starting.

And i think you can understand job quality. See image no. 3 taken after job completed your technician. And i think i called mr. Jatin and he called you and after you came to see condition after job done by your technician.

First thing i not demanded special foam which rat can't bite. I demanded oem foam which called flexible foam. I told you please ask your customer care executive mrs. Jayshree mam so she can provide my email copy which i sent to hyundai after getting conformation that here not available. This confirmation given by mrs. Jayshree mam and after my email to hyundai she also told me that we are not any update from hyundai company. So as per advise i took this way because i can't wait for more damaged after knowing problem. And what ever you told about misalignment after bonnet openings and all that, same excrcise done by mr. Jatin and mr. Ajay and nothing misalignment happened. You think about that equity has no oem material, no alternative way, no skill for that, customer care executive said company not responding then what customers do??? Customer wait for more damage or customer go directly hyundai? I asked that also please give me contact details for hyundai representative so i will talk with him but details not provided. Again i am saying please check all email because i never complained about it, i always write that require help. Customer never expect one problem solved with new one problem. And everytime i demanded oem material, ever wiper wash shampoo buying from your service station. You can check record also. And about suggestion i already this foam details given to mr. Jatin. It is better to solve problem and arrange oem material rather then blaming on customer. Because which job not done by ho that job done by other branch with good quality (See image no. 4).

Mr. Amar here i attached image of my first email which i sent to hyundai. You can see what i demanded and what provided. So please ask to hyundai for material in future and before blaming to customer, go through beginning (Email - image - image no. 5).

Here i attached image of billing (Image no. 6 & image no. 7) which i bought for prevent damage by rat for my car. Because its my car so i did best for my car.

Image 1- before job done
Image-2 after job by authorized service center
Image-3 - condition of paint under bonnet body by using thinner
Image-4- revival job done by mr. Jatin & mr. Ajay and team which is better then before
Image-5- my first email to hyundai for require oem material
Image-6-bill copy for rat - protection
Image-7- bill copy 3m spray for rat-protection.

So please tell me what should as a customer i do, i did

(1) informed to dealer about oem material
(2) email to hyundai by me instead of dealer should do this communication to hyundai
(3) customer care executive told me that no any response from hyundai company so what you think customer should contact hyundai company??
(4) i wait for almost 2.5 months for oem material or i have to do wait until more damage of my car.
(5) alternative idea from dealer end and, after that blaming on customer??
(6) see the job quality done by equity 80 feet road ho body repairing work shop and see the quality of same dealer another branch.
(7) equity ho - 80 feet - road rajkot - body workshop manger mr. Amar not taking job properly due to he fill bonnet alignment will disturb but same thing done at 150- feet ring road, equity - rajkot workshop.
(8) next time can we expect or not we get good quality job work in equity - rajkot - 80 feet - ho-authorised service center??
(9) please concentrate for provide good job quality and oem material from company instead of blaming on customer. Or know matter from beginning.
(10) they doing car body work and till date they don't know about this foam material & not keeping that is a big question. Because customer giving car in authorized service center with paid high amount.
(11) about non technical word, i think dealer not using that form & not keeping and run body repair workshop?? So please conform first how equity give service without oem material?
(12) equity - rajkot ho workshop not do the job and same job done by branch service station then what customer think.
(13) why they not replaying by email, why they playing office - office? Is a policy of hyundai or equity hyundai rajkot.
(14) for feed back rating every time forced to put 10/10 as a bench mark. I give zero or in minus if possible.
(15) please improve dealership staff manners they doing blaming on customer instead except mistake & corrective action for mistakes, improve job quality. Because i never used complain word in my email as mr. Amar using word that non technical advise from me.
(16) please tell me next step to work recover my color under bonnet.

On fri, oct 5, 2018 at 3:53 pm gaurav dodiya wrote:
Waiting for your response

— forwarded message —
From: gaurav dodiya
Date: thu, sep 27, 2018, 11:13 am
Subject: fwd: help require
To: crservice

Dear sir / madam,
Waiting for your response. I called to my city dealer but they told me that no any update from company.
So please help me.
— forwarded message —
From: gaurav dodiya
Date: fri, sep 7, 2018, 8:29 am
Subject: fwd: help require
To:

Please help

— forwarded message —
From: gaurav dodiya
Date: mon, sep 3, 2018, 8:41 pm
Subject: i have grandi10
To:

Dear sir/mam,
I bought grand i10 in 2017 as detail below. I want help from hyundai. Before some days some rat damaged flexible foam under front bonnet some parts. I called to service station which located in rajkot and name is equity hyundai. But they have no any idea regarding this original foam so please help to revive damaged portion with oem material.
Name:gaurav dodiya
Contact details:[protected]

Car details:engine no:d3fbhm343711
Chassis no:mala851elhm653780