Hyundai Motor India — exchange bonus and resale value of old exchanged car not paid

Address:

New Delhi, Delhi, 110010

1. Despite my complaints and emails dated 12 dec, 05 dec and 29 nov 18, i have not been paid my dues (Rs 35000/-) by libra hyundai of naraina, new delhi.
Moreover, no reply/response has been received to my emails, by any medium. I have also recorded complaints on the hyundai call center, under the numbers 1-[protected] and 1-[protected].

2. I purchased a hyundai grand i10 from hmil authorized distributor, m/s libra hyundai (Naraina, new delhi) in the month of august 2018 (Vin: mala851cljm858676)

3. This purchase was made against exchange bonus (Rs 15000/-) and resale value (Rs 20000/-) of my old car.

4. Therefore, at the time of the sale, i was promised an amount of rs 35000/- (Total of the above two amounts). The sales team assured that the discount bonus and resale amount of the old car will be credited to my bank amount a few weeks after delivery of the new car.

5. I have shared all necessary details (It pan, bank account details, etc) with the libra hyundai sales team, to facilitate timely payment. The concerned persons at libra hyundai are mr sarvesh ([protected]) and mr libra ([protected]).

6. However, it's almost 3 months, and i am yet to receive the money.in repeated reminders, the only explanation being offered by them is that the "owner is not in town".

7. This is quite unbelievable - the "owner" cannot be missing from action for so long. Moreover, this is unacceptable treatment of a customer.

8. Also, nobody from hmil or libra hyundai has shown the courtesy of replying even once - despite my multiple emails.

9. This is as good as fraud, and should be booked under ipc 420.

10. I hope posting this complaint here has some positive effect on both firms - hmil and libra hyundai.

- [protected]@gmail.com