Hyundai Motor India — Grand i10 Reverse Gear Shifting issue

I bought a Grand i10 (Model:-2019;) from Pothens Hyundai(Dealer) on 5th June 2019, and there is a issue when the gear is shifting to Reverse, the gear will not reach the full position stuck at the halfway. When i reported this to the service center they are saying that its because the car is new and it will be like this and its been 1year.Till iam facing that issue, and recently visited my nearest service center and just reported this problem again and they say that they will report this problem to HMI and get back to be soon.No response till now.I dont want this to happend to other customer thats why iam reporting..