| Address: | adabari, Kamrup Metropolitan, Assam, 781001 |
Sir
I would like to bring to your kind notice that i rounak harlalka on behalf of my mother mrs nirmala devi harlalka has purchased a hyundia xcent car from one the your showroom located in guwahati assam india (M/s mukesh hyundia) bearing registration number as-01-dj-9830.
On 3/11/2018 i had given my car for servicing for normal checkup (Invoice attached) and my car was handed over to me on the same day and i had to leave for my native place at tura meghalaya.
As hyundia being a reputed company i even didn’t bothered to check the car. But when i returned back to guwahati my car started having a problem and to my notice i found that the engine oil was not there in car but though i was charged for the engine oil by the service centre.
After that i went to the service centre to my notice they didn’t changed the engine oil on complaining they provided me with the oil but the damage was done in the car.
After that again i was facing the probem with the car then i went to the service manager he said me that the the car might have a turbo problem as your car is in warranty we will repair it.
Now the harassment started from the service centre after 10 to 15 days i enquired about the status of the car, to my notice it came that they have not place the order of the part and it took them another 15 days to deliver my car
After that also the problem was not solved as the engine was damaged and again they said that the car is under warranty we will repair it
But the same problem the parts was not order on time and after complaining many time the parts was order
In the mean while i said them please provide me with a car as i have a daily travelling of 150km
So they provided me with i10 car was run for 140000km, so i requested them to provide me with a little better car as my travelling was 150 km everyday and even i had a back pain issue which resulted into a slip dice problem (Prescription and report attached)
When the parts arrived they said me that the parts was defective and it will take some more time
So i asked the service manager how long it will take he started misbehaving with me by say that when it will come i don’t know.
So i requested him please change the replacement car he said that not possible and after much request he again gave a very old model santro car.
After that i thought of complaining things in the customer care (Request id 1-[protected]) then the contacted with at the regional office to mr ajay deka even there i had the same problem he was also behaving rude with me and said i cant help up
Then i contacted the area manager mr priyankar sharma his behaviour was also the same.
So sir let me know being such a reputed vehicle company the official are not up to mark and don’t even bother about the customer after sales.
Right now i feel i have been cheated by the company and regretting why i exchanged my old verna car (As-01 - ar - 0005) from hyundia.
Even i have a maruti ritz car but never faced such problem
So i[censored] can help me in the matter it would be really grateful
Looking forward for your quick action in the matter
Dealer saraighat hyundia, adabari, guwahati, assam
Please find the attachment (Invoice copy, pre invoice copy, job sheet and recording of the conversation with saraighat service manager (In which he clear said i didn’t recommended your by the hyundia car)
For nirmala devi harlalka
Rounak harlalka
[protected]
Was this information helpful?
Post your Comment