| Address: | Ludhiana, Punjab, 141010 |
Sub:- harassment by goyal hyundai dealers, ludhiana (Punjab)
Sir,
My name is ravinder kumar lohia
I have purchased hyundai grand i10 having registration no. Pb 10 fr 812 from goyal hyundai dealer in april 2016. I noticed some problem in car during starting. On 4th july, i am on the way to ludhiana, when i feel problem in my car. I called goyal hyundai helpline no. For further assistance. They told me to came our showroom that situated on delhi-ludhiana highway. At reached the showroom, i met with mr. Amarjit singh, he was the incharge, came to me and discuss with me about the problem. I have told the all history about my car to him. I told him i am from distt hoshiarpur. I have purchased the car from ludhiana 2016, i already took my 3 compulsory services from ludhiana goyal hyundai grand showroom. Those were free services, and rest of services done by authorised serviced workshop in hoshiarpur. When they came to knew about that their behaviour suddenly changed. They do not tell anything about the car problem. I wait there almost 7 hours. Then i decided to meet with his senior manager but he did not gave me time to meet. And he informed to me that your warranty has been finished. They told me that we need to scan your car then we recognized the actual problem. They charged me 750/- rupees for scan the car and tell that there is a problem in fuel injector that estimate cost of 25000/- rupees and we need to replace 3 fuel injector that estimated cost near about 1 lakh rupees if it will be repair rs22000+2000 labour charges will be charged. They also told me you are not servicing your car from our dealership so we cannot give you warranty or replace this parts under your warranty.
I am 57 years old senior citizen person when i heard about the estimate of 1 lakh rupees cost i just shocked at that movement. I decided to get back my car from goyal hyundai grand showroom. They changed me 750/- rupees for scan the car and 950/- rupees for inspection charges. But they do nothing about problem of car just charged me that cost.
So i decided to pick my car from that dealer. My friend told me about another authorise car workshop in ludhiana. They told me about the car problem in the injector. They told me there is only problem in the fuel input output injector. They just charged me 3500/- rupees and solve the whole problem and the goyal hyundai charged me 1lakh rupees for the same issue.
I want to register complaint for harassment against mr. Amarjit singh and senior managers who is working in the same office.
Ravinder kumar lohia
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