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Hyundai Motor India — inadequate information by hyundai sales

I received call from dsa in january, it was a sales call for interest in purchasing a new car. I spoke with dsa agent payal and she well explained the benefits and offers. She asked if i am having any hyundai car to avail the exchange benefits. I confirmed about the offer and the best price on exchange. She asked which car we wanted to purchase and i gave her my preference hyundai i20 sports model.

She called back and gave me offer price with exchange. She values my old car for rs. 25000+ additional exchange bonus of rs.30, 000. And on that time i told that i do not have my original rc of an old car as i lost my wallet few days ago.

She told that there is no problem you can provide the rc later and the dealer will help you on this. I agreed and paid her token amount of rs.10000 through paytm to the dsa account.

She gave my details for the car loan approval and then next day she confirmed that my loan was approved.

On 21st january 2018 i went to the dealer (Samara hyundai - janakpuri new delhi) provided by the dsa agent-payal. I met with dsa field agent and he introduced me with mr bharat sachdeva, he was a (Samara hyundai) sales agent. He checked my old car and then valued rs 25000/-. I told him again that i do not have rc. I provided the insurance copy and vehicle papers. He said it’s okay sir, we will proceed and you can submit the rc document later. He asked any idea how much time it will take to get an rc. I told him that i am talking to the broker and will apply rc in a day or two.
And also commented "government procedure takes time". He said okay sir, you can submit it once you get it but make sure that you try to do soon.

He never gave me any time frame to submit the document. I handed over my all the papers and my old car and purchased the new i20 sports in exchange price. I was so happy. They said once i will submit the rc they will refund rs 30, 000/- at that time.

After few days, i received call for rc status and that time he told me that there is a time frame to submit the document. I argued that i was never told about the time frame to submit the document and he was so rude and not having customer handling patience. I still said that i had applied for rc and i have not been given any time frame by the transport government office. All i just know was that rc will be received through post at my residential address. I also provided the scan copy of rc details thru digilocker app (Government app) on 21st feb 2018. He called me and said it will not be accepted. I said to consider this for now and will submit the original, once i will receive.

We (Bharat and me) exchanged few calls, emails for the rc status. I received my rc on 15th march 2018. I emailed him the copy and requested to refund of rs 30, 000/-. He called me and said sir i have checked and you cannot avail this exchange bonus as the submission of the rc document date had been passed which was 11th march 2018. I requested them it was 3 days up and also asked to consider the facts and the scan document which i sent on 21st feb 2018 thru digilocker app which was the proof of the vehicle is on my name.

Now, samara hyundai is denying to give me refund and asking for my original rc. I am upset about trusting on hyundai and purchase of new car on which i lost rs.30, 000/-+ old car. If i would have sold in the market my car would have valued for more than rs.25, 000/-.

This is so frustrating that hyundai dealer are so unsophisticated and does not have customer satisfaction skills. They just want to sell the product and make the people fool.

If i would knew that i will not get these benefits and have to pay the same amount then i would not have purchased hyundai.
I will request hyndai motors to look in this issue and resolve by refunding my exchange bonus of rs.30, 000.

Satyender pandey
Email - [protected]

New car model-hyundai i20 sports
Vehicle number - dl4cax8861
Old car model-hyundai santro xing
Vehicle number-dl2cw9142.
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