Hyundai Motor India — issue regarding official car documents

Address:

500009

I have purchased hyundai creta in the month of june of 2017. It's been 5 months and i still haven't received the official documents of the car yet. When i first collected the car from the showroom, the sales person said that he'll have documents ready within 10 days for to me collect, well. It's been 5 months and i have no proof of the car except for the tr and the insurance copy. We've been trying to contact the showroom but there was no response. They said that they had sent an email to the company regarding this issue and that i will have the papers within that week. I wonder if that "week" will ever actually come to an end. This is really bad customer service from hyundai. Due to the irresponsibility of the staff and company, i as a customer, have to pay the fine to the rto. Why should i? It's definitely not my fault to say the least. And the sales manager of the mettuguda branch of hyundai saboo, sravan, and which is the dealership where i purchased the car from, isn't returning or picking up my calls. I have been left with zero satisfaction after having bought the car. We haven't been able to use the car because of the absence of the official documentation. The showroom staff said that the form 22 has been missing, i mean, how could you lose the car papers belonging to a customer? Form 22 is the most important of all the documents, no registration can take place without this piece of paper. Here are my final demands.
1) i want all the papers of the vehicle.
2) i am not going to pay the fine. You as a a reputable company should tackle this because as far as i know, i did not contribute towards the delay or the losing of the papers.
Or you can save yourselves the hassle, take the vehicle back and give me the refund. A full refund of 13 lakhs 76 thousand and 80 rupees.
Otherwise, i will take this issue to the consumer court.