Hyundai Motor India — levy of towing charges

Address:

108, Venkatapuram, New Vasoor, Vellore - Tamil Nadu, 632009

Car no: tn 09 ch 8353 (Hyundai grand i10 asta)
Registered under road safety as well.
On 16th sept, on my return from bangalore, 14km ahead of vellore, car developed problems and had to be halted. As i know the rs supervisor in chennai, i called him and he gave me the number of hyundai's authorised service centre in vellore. I called ms jain cars pvt limited, vellore who then turned up and towed the car to their centre.

On 17th sept after repairs, ms jain cars had billed rs 820 + taxes towards towing charges. They further added that towing charges can be exempted only against a written confirmation from rs.

I spoke to mr sanjeev singh in the toll free number rs and requested him to give suitable instructions for waival. He flatly refused and said that i should have called only rs and not the dealer directly.

In this issue, i have remained within the orbit of hyundai in all activities viz towing, servicing, parts replacement etc., at a time when i have paid for rs, just because i did not call rs for towing, charging me for towing is tantamount to excesses.

I request you to refund the amount rs 820 plus taxes claimed by ms jain cars, vellore in their bill no: b[protected] dt 17th sept