Hyundai Motor India — Libra hyundai dhanbad

Dear Sir/Madam

I am an old customer of Hundai previously I was using Hundai I10 from 2010 and on[protected] I purchased Creta which was my dream car. Unfortunately I realised the cheating approach of Libra Hundai from very first day on 3rd March 2017. And then I concluded that such cheating approach is their normal behaviour by which most of the customer are suffering which majority of them don't raise their complain against the dealer, as they think they may be harassed in many other way if they lodge their complain against them.

1. I received my CRETA Car on 3rd March 2017 and i was delighted with my new SUV. But just after going only 300 meters the engine was switch offed. I was suddenly puzzled and get upset in this situation and then I called to sales person. Within 15 minute they came at the place and said that the tank may be empty, and they brought petrol I think it may by 1.5 L, any how they put the fuel into the tank and then I could start the SUV.
Then I realised that they had delivered the vehicle empty tank that is why such awkward situation created. 2nd thing I find that petrol pump is situated just in front of the showroom that is why they usually don't give 5 litres petrol which is prescribed by the Hundai.

2. Showroom called me for 1st service as it was due after 3rd May. I deliver the vehicle to showroom on 18.05.17. Due to my office my sow was present at the time of servicing. At evening he reported that they conducted only body wash but they don't lift the vehicle and it was not washed in bottom area. When I enquired about this then they said that there was some problem in lifting machine.
I realised that my son was not aware about the complete servicing process that is why he don't ask any thing about this incomplete service. I think that many of person don't aware about the complete servicing process, they usually cheat them by incomplete servicing of vehicle.

3. There was a very minor scratch on the left door, I asked them for touch up since your sales person was assuring that it very minor and it will not be visible after slight touch up. When I enquired about this touch up work they said it will by charged Rs 4500/-. I was shocked and realised that they are charging unreasonable high for such minor work. Their way of talking was very arrogant and signalling very clearly that there is no any alternate, i will have to pay if you want to get your job done at Hundai workshop. I realised that they compel their customers to get their work done outside from Hundai workshop.

All the three events had happened with me, which was painful since like thousands of Hundai customer I am also an old customer and emotionally attached with the Hundai.

I think Hundai will take some corrective measures so that such cheating and exploitation approach of staffs toward customer could be reduced.

Ram Naresh Sahani

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