Hyundai Motor India — misguide from hyundai advisor, part amount costed rs 6221 and labour costs costed me rs 7310 and total bill of rs 14000 on just 16000 km driven car.

Address:

Mumbai City, Maharashtra, 400066

I had come to neelam automobiles pvt. Ltd, sai auto hyundai, borivali (East), mumbai hyundai service centre on 22/01/2018 with a small problem of left front window glass not going down from the main switch of my four wheeler verna fluidic mh02dn2805, mfg year 2014.in this concern i paid total bill of rs. 13, 532/- (Part amount rs. 6, 221.66 + labour amount rs. 7, 310.10) with vin. Malcu41dmem168861 and r/o no r[protected]. There are more than 50% things which were not required to change such as (Grease caliper guide, filter air cleaner, coolant, car & inj cleaner etc). They have included labour amount of rs 7, 310 with 9% & 14% cgst and sgst even more than the parts cost which is rs.6, 221. This total service shouldn’t have costed more than rs. 6, 000. Should the labour charge cost more than the parts cost?? That too rs 7, 310 when the car has not been droven more than merely 16, 000 km only. Is it worth buying a hyundai car if its maintenance cost is rs. 14, 000 on 16, 000 km first hand droven car??? Advisor mr. Ashok even charged me for wiring harness repairing 1000 rs+ taxes which i repeatedly told him that this defect was there since the time i bought the car and had shown it to the earlier advisors who misguided me by saying it is normal and there is no need to do anything about it. It showed a light near the speedometer sign which was there from the time we bought the car in the starting one month. Their advisors keep changing and will obviously not know what the previous manager has false committed and they don’t even keep a record of the problem which i had mentioned about the light reflecting near the speedometer just after few weeks of the car being purchased. If i don’t get a reply and a compensation for this loot from me then i promise i will never buy a hyundai vehicle from next time onwards and will bad mouth about it as well. Is this the day you wanted us to experience hyundai? Merely cheating and fooling customers. Ready to get thousands of money. Its our hard earned money from our day to day job life. Not only this was a bitter experience we had but we did not receive our rc book for good 1.5-2 years and when asked the dealer he raised his hands even after repeatedly chasing him and even during second free service of hyundai the advisors charged me rs 5, 418 even for the so called 'free service". Attaching all the proofs required. Hope to have a revert at the earliest to get a compensation for hyundai's mistake. Highly disappointed!!
Sharmeen hamid
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