Hyundai Motor India — No Assistance provide from Road Side Assistance Department

Dear Sir/Madam,

Hope you and your family members are well and healthy.

I'm proud owner of Hyundai Verna car.
I bought it last year with road side assistance services of Hyundai.

As per this service, whenever I need any help/assistance at road side, Hyundai team will provide their support.

Today, I faced some issue with ignition of engine. It suddenly stopped and didn't start.
So, I gave call to Road Side Assistance team at around 11.30 AM.
I explained the whole scenario and situation with location to the guy who picked my call. They said, your request has been registered and you will get a call back from our team soon.

I waited for 4 hrs in the car itself as it got stopped at some remote location in Gurgaon city. Then at around 3.30 PM, I again called on the customer care's no. This time they said, your previous call was cancelled somehow and we are raising new request. And again the same words, you will get a call back from our support team soon.

But I don't know how my previous complaint got cancelled in their system. They didn't even inform me about this cancellation.

Since then, I'm continously trying to call them, everytime the answer is same, our support team will call you in next 15 mins.
I've called them more than 10 times and still
no help provided from their side.

My concern is, I'm waiting for the service since morning and not getting any help.

Kindly help me to raise this point with the company.

Thanks,
Piyush Gour
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