Hyundai Motor India — No delivery of the booked vehicle (Hyundai Creta) within the promised period.

Address:

Friends colony street number 5 Phagwara punjab

Subject: No delivery of the booked vehicle (Hyundai Creta) within the promised period.

Attachment - Kindly find the attached document

I have been a regular and loyal customer of your company's cars as I bought two Hyundai cars of your brand before. I bought Hyundai Acccent on 01/02/2005 (PB 36C 7887) from Goyal Automobiles Pvt. Ltd., Jalandhar, Punjab (India) and Hyundai Verna on 22/08/2013 (PB 09T 8642) from Kosmo Automobiles, Jalandhar, Punjab (India). I had a pleasant experience both the times and have built a strong trust towards your company. Hence, recently, I again chose your brand for my next car, Creta, however, this time my experience has been the worst and I am feeling harassed which led me to write to you about this highly unprofessional behaviour I have been subjected to. Let me elaborate.

There are certain issues that I want you to take note of and take a prompt action againt them:-

1) I booked Hyundai Creta on 04/11/2020 with Goyal Automobiles Pvt. Ltd, Jalandhar, Punjab (India) by handing them 50, 000/- rupees in advance that very day.

2) On 04/11/2020, they assured us to deliver Creta in a week or in 15 days being the maximum limit.

3) The agency kept making a fool of me, lied to me and misguided me about telling me that my car has been dispatched and is on the way to delivery already. On every call or visit, they kept telling me new lies about the dispatch date or about my car being in transition of delivery. So, by giving me false hopes about the delivery date, they deceived me.

4) They also took my former car, Hyundai Verna, at the decided rate of 4, 40, 000/- rupees which they said will be adjusted at the time of delivery of the new car. (So, I have not received any money for it yet)

Thus, they have a total of 4, 90, 000/- rupees of mine blocked with them since the booking date of 04/11/2020 with no delivery of our booked car till now.

Now, the issue is, it is 04/01/2021, today, and I still have not received my booked car. The agency is being very unprofessional and nonchalant in giving us any date of delivery of our new car.

Please note, as we booked our car on 04/11/2020, we should be sold the new car on the price of the same date. However, as the agency failed to deliver us the product within the promised time, now, they are stating that as the world has entered 2021, the new car will now be sold on the rate of 2021. It is completely their fault to give us false assurances by making false promises so how am I now expected to pay additional charges for the changed year. It is they who failed to deliver us the product on the booked date.

I am completely disgusted with the way the agency has treated me. I who has only bought cars from your brand and have been taking yiur services since February 2005. This is extremely disappointing and degrading. Kindly look into this matter on priority basis as with the absence of no car, I have been facing a plenitude of hassles for my daily commute. It costs me around[protected]/- rupees daily for booking a cab. I feel handicapped without a car. Please ensure to take an appropriate and prompt action or I will have to resort to take other legal measures for my rights.

Hoping for you to resolve my issue as soon as possible.

Thank you.

Yours faithfully,

Ram Lal Dhanda

Retired Superintendent Engineer in Water supply and sanitation

Department - PWD

Address - Friends colony street number 5

Phagwara punjab, (144401)

Contact number - ( [protected], [protected])