Hyundai Motor India — no emergency road assistance provided

Address:

410206

I am writing to you to raise an issue about delay in providing road assistance.
The issue that i have experienced was: on 30.07.19 at about 2.43 pm i have called up your toll-free no. [protected] to send technician to start my creta which was broke down. I told them it is very urgent. The lady who responded to my call told me that to reach my prime location in new panvel in maharashtra it may take more than 1 hr or more. I requested her to take my case urgently as my family was also struck up due to this. But she refused. Immediately i called nearly hyundai service centre who came and resolved the problem in my vehicle within 15 minutes. After the service centre technician reached, i got call from other hyundai service centre from sanpada (App. Distance is more than 20 km) that they are sending technician. I told them that no need to come now.
I look forward to your prompt response on this matter. I recommend you to provide emergency help by sending technician from nearby service centres.