Hyundai Motor India — Non delivery of the car

Address:CI Hyundai Koh e Fiza Bhopal

I had booked new Hyundai I 20 Asta O model white colour car at pre launching on 3rd October 2020 with your dealer CI Hyundai Koh e Fiza Bhopal and paid RS 21000/ as pre booking amount. At the time of booking dealer assures that car will be delivered at the time of launching. As car was launched on 5th of November 2020, I had inquired about the delivery of car and your dealer responded that white colour is not available and insisted me for red colour which I had denied. They assures that white colour will be available in few days and the same white I 20 will be delivered by Dhanteras[protected].
But no response from the dealer had come. On inquiring they informed car is on its way and will be delivered within 5- 7 days. But even after 15 days no response from your dealer had came. Then I called them that they will deliver the car in the first week of December and I agreed to received it on 9th December as it is the Birthday of daughter. Than again no response from your dealer had came and on inquiring from my side they replied that there is non supply of Asta O model car.
I further asked them for the tentative date for delivery and they said 10 to 15 Days.
Same carelessness from your dealer side runs on in December and January and on 27th January 2021 when I called your dealer (Mrs Pooja, employee of CI Hyundai) she said she had no idea about the car delivery. She is the sales representative looking my case and she never ever calls me about the status of my car. Every time I had called her to know the status of car
On 27th January 2021 I spoked to your GM (CI Hyundai) Mr Atul Singh for cancellation of my booking and he requested me for non cancellation and after searching the status of my order he assured me that on 14th February 2021 he will provide the delivery of car. I further said to himthat car will be made available and his words were that this is GENTLEMAN'S PROMISE.

As 14th February was my marriage anniversary and we had a plan of weekend we reached the show room for delivery of car but they informed that car is not available.
When we talk to your GM Mr Atul Singh he replied that I am not responsible for the delivery of car and when we said that you assured me for delivery of car on 14th February 2021 he replied that " bol Diya to Kya hua" ( What happened I made false commitment)
Further from the date of booking till now no response from your dealer had came about the status of car delivery.
A call from your customer service has came to me on 3rd February 2021 who said that car is delivered to me on[protected], which shows that my ordered car was delivered to some other person
In such scinerio we deeply regret and does not want any more car from your dealer and asked you to return my pre booking amount along with interest as the service of your dealer CI Hyundai is worst of worst
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