Hyundai — Low quality products

Address:	Thiruvananthapuram, Kerala, 678015
Website:	www.hyundai.com/in/en/Main/index.html

Iam owning hyundai i20 asta crdi 2013 model. Total km done so far – 28000.

I was having some issues with the car like thick black smoke coming out of exhaust and very poor power delivery. I have contacted several authorised service centre many times for fixing the issue. Some suggested it is the problem with the wiring kit, some told impurities in fuel etc. At last i have given the car for service. After four days of some useless inspection they told it is the problem with the turbo charger. It seems there is a leak in turbo charger and there are carbon deposits in cylinder head. These where the problem identified by the dealer. They changed oil filter etc. But now also the issue persist. They also suggested to replace the entire turbo kit !!! Which will cost around 1.3 lakh.

My question is how come a car which costs around 10 lakh will give such major issues within a short period of time ? It has been used only by me and taken care in such way that it looks pretty new. All the periodic maintenance has been done on time and still it having the problem. As a customer it not at all good sign. Spending 1.3 lakh inr for repairing a car that has done only 28000 km is hell !! The real funny news is each of the service centre i visited pointed out different reasons all of them are very costly too like replacing wiring kit etc.

I want clear solution for this from the hyundai team, it is not at all acceptable to spent more than a lakh to repair the car which has done only 28000 km. If this case is not addressed well then i will be filing a case in consumer court stating the poor service and product offered by hyundai.

Expecting a proper solution from the hyundai team asap.

Address of service center –

Ajith hyundai
Sn nager, nh bye-pass road, muttathara
Manacaud po, trivandrum – 695009

Vehicle purchased from –

Grand hyundai
2nd mile, kallekkad
Palakkad – 678015

Service comments given by ajith hyundai, trivandrum :
• turbo oil leak
• oil blocked in intercooler
• carbon deposit in the cylinder head