Hyundai Motor India — Partial behaviour I.E, not attending my vehicle for insurance claim & servicing

Address:

B-88/1, Block B, Mayapuri Industrial Area Phase I, Mayapuri, New Delhi, Delhi 110064

On dated 20 Aug 2020 I visited SAPPHIRE HYUNDAI's body-shop at Mayapuri/New Delhi. After waiting more than 3 hours & 20 min. I approached them to Please attend to me, after that they paid some attention to me. I asked them to file a claim for vehicle DL9CAP9888. They{MRITYUNJAY PANDEY & RAKESH} simply said "NO" & misbehaved with me on the false blame that I asked them to manipulate. RAKESH BAHUGUNA, General [protected]@SAPPHIRE HYUNDAI also turned down my request & got a form signed from me on the assurance of solving my problem with bodyshop guys. Meanwhile I had filed a complaint on HYUNDAI CUSTOMER CARE NO. Vide SR. Acknowledgement: 1-[protected].Till the date, 24 AUG 2020 no one has responded to me officially.
After waiting for 72 hours[3days] I personally interacted with ''Area Manager Name: Tumul Gupta, on Mobile: [protected]'' He told me that- ''They(sapphire hyundai) have the right Not to do your work, it's their choice." This was the actual statement of Tamul Gupta. Regarding this I have also filed a complaint against Sapphire Hyundai in the Consumer forum as well.
I'm totally disappointed with this attitude of Hyundai Employees.
If someone is reading this mail at a higher rank in HYUNDAI please help me to get out of this situation & let my vehicle be repaired. I shall be thankful to him...
VEHICLE DETAILS:-
REG NO: DL9CAP9888(Elite i20)
CHASSIS NO: MALBM51BLJM522200
ENG NO: G4LAJM816867

Thanks & Regards,
RAJESH KUMAR
MOB: [protected]
Email: [protected]@gmail.com