Hyundai Motor India — pathetic service and lower quality of ac

Address:

Vadodara, Gujarat, 390011

Date 11.09.19

To
Hyundai cars,
Subject: for pathetic after sales service

Dear sir,

Warm regards,

I have bought hyundai i20 no gj06 jm 6615 in the year 2016 from your dealer aldiam hyundai, makarpura, baroda (Vadodara), gujarat. As the car being my first owned car, we choose hyundai for its brand name, low maintenance and efficient after sale services. But i am afraid to inform that i have been facing trouble with the air conditioning ever since i purchased the car and the problem has not been resolved as yet.

Firstly when i complained regarding the issue, the concerned representative changed the air filter and informed me that the work is done and i shall not face the same problem again. But ever since then my air conditioning problem has not been resolved nor has anyone made any effort in resolving the issue despite multiple complains and services. The problem with the air condition is that it works for some time fine but once my travels exceeds 100 to 125 kms the air condition stops working.

I have wasted my enough time and money for resolving this issue but the service or sales representatives have not been cooperative. As my work call for frequent travel, i unnecessarily have to bare taxi expense despite having my own car. Who shall bare these expenses? I firmly believe that if you are not able to resolve my complains for more than a year now why should i continue with this hyundai car?

Request you to take call on urgent basis whether you wish to resolve my problem or not?

When i had a word with aldiam hyundai, makarpura they told you need to drive with our engineer for 100-125 kms then they will understand an issue, i really doubt engineer’s expertise. I don’t have time to do all this thing.

Looking forward to your kind cooperation.