[Resolved] Hyundai Motor India — Payment of component on Premature failure under warranty

Tunnuji

Jun 11, 2021

Address:

New Delhi

1. Life of "Brake Pad' is 50, 000 Km and 'Brake Disc' is 1.5 lakh Km.

2. After completing 17, 000 Km, I had sent CRETA car (under warranty) for 3rd free service on 09 Jun 2021.

3. During the servicing, front 'Brake Pad' and front 'Brake Disc' of the above car were found worn out and I was charged Rs 2949 + GST against cost of 'Brake Pad' dispute the fact that the failure was premature (by 32, 000 Km) as the 'Brake Pad' failed only after 17, 000 Km.

4. Grevances.
(a) Charges levied on premature failure of 'Brake Pad' under warranty is incorrect and should be refunded .
(b) The company should conduct 'Defect Investigation' and inform exact cause of premature failure, its attributability and remedial measure.

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Jun 12, 2021

Complaint marked as Resolved

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Jun 11, 2021

Updated by Tunnuji 1. Life of "Brake Pad' is 50, 000 Km and 'Brake Disc' is 1.5 lakh Km.

2. After completing 17, 000 Km, I had sent CRETA car (under warranty) for 3rd free service on 09 Jun 2021.

3. During the servicing, front 'Brake Pad' and front 'Brake Disc' of the above car were found worn out and I was charged Rs 2949 + GST against cost of 'Brake Pad' dispute the fact that the failure was premature (by 32, 000 Km) as the 'Brake Pad' failed only after 17, 000 Km.

4. Grevances.
(a) Charges levied on premature failure of 'Brake Pad' under warranty is incorrect and should be refunded .
(b) The company should conduct 'Defect Investigation' and inform exact cause of premature failure, its attributability and remedial measure.