Hyundai Motor India — PB11 CG 9172 CAR's Front Left Hand Side Mud Guard not replaced even I have Bumper to Bumper insurance

Address:

Yashodha Hyundai Sirhand Road Patiala

Above mentioned my car met a miner accident due to which the Front bumper and front left hand side mudguard was also broken because it is attached with Bumper. I have Bumper to Bumper insurance with The Oriental insurance Company. So I stuck my car for repair at Yashodha Hyundai Sirhand Road Patiala for 14 days. But on delivery I saw that the broken mudguard was not replaced. I request to the Service Manager that why the broken mudguard is not replaced ? Service Manager said that Surveyor of O.I.C. has not recommended to change the same. He called to surveyor on mobile and handed over to me. When I complained to Surveyor that why the mudguard is not assessed to change then he start blaming me that you are talking in high pitch. Then I felt very helpless and it seems that both Yashodha Hyundai Sirhand Road Patiala and The Oriental insurance Company are jointly harash the Customer even I have Cashless Bumper to Bumper insurance as they are tie up with each other. Both of them never send me the work to be done after survey and raise the claim amount with out the concent of Customer. I have not disclosed policy no. due to secracy reasons. So i request you to raise my Complaint against both Companies who are harrassing the Costomers and to replace the required Mudguard. Thanking you, Your's Sincerely.