Hyundai Motor India — Poor Purchase Experience

Hi, I am reaching out as a very unsatisfied consumer because of my recent experience regarding purchase of Hyundai Alcazar in Bangalore, India. Dealer - Advaith Hyundai.

At one point I was comparing between 3 cars - MG Hector, Hyundai Alcazar and Jeep Compass but decided to place an order for Hyundai Alcazar primarily on the premise of stock availability and early delivery. I told the sales agent that I need car by Christmas and was informed Alcazar is in stock while Creta has a high waiting. So I paid the initial booking amount. However after paying the initial fee and arranging funds i started getting calls from the dealer that there is a waiting for 4 months. I felt cheated by this and since then the only thing I am hearing from the dealer is that they are trying to reach out to Hyundai to find out about delivery date but they don’t have any response from Hyundai. I am fed-up hearing this excuse.

Is there such unprofessionalism at Hyundai’s end that there is no communication to the dealer on when my car is expected to be delivered? Despite being a large brand, are your production schedules so messed up? Infact, apart from Proforma Invoice I don’t even have any proof that my car has been ordered and is in queue. This is such a disappointing experience and I feel the strong need to raise this on social media so that other consumers do not face what I have. Also, the fact that billing or order placement of my car is being delayed so that metrics like delayed delivery are managed is very unethical on the part of Hyundai and something for which I am even considering legal opinion for going to consumer board.

I don’t even know if this is the right way to reach Hyundai and I may just get an automated response which will also reflect on the poor consumer orientation of the brand. If it does reach the right place, at the least I expect a commitment that my order has been placed and the delivery will be ensured within the month of January. If i was not fooled by the dealer I would have booked another car and got it much earlier.

I can also be contacted on whatsapp on [protected]. Please do reach out.